FAQ's

What types of products do you offer?
We offer a wide range of high-quality cosmetics, including skincare, makeup, and beauty tools. Our fashion collection features the latest trends in clothing, accessories, and footwear to help you express your personal style.

Are your products cruelty-free?
Yes, we are committed to ethical practices and ensure that many of our cosmetics are cruelty-free. You can find detailed product information and cruelty-free certifications on individual product pages.

Do you offer international shipping?
Yes, we offer international shipping. For international orders, please check with our customer support team to see if we can accommodate your request.

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery through our courier's website.

What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with an item, we offer returns or exchanges within 30 days of receiving your order. Please review our full return policy on the website for more details.

Can I modify or cancel my order after it's placed?
We process orders quickly to ensure fast shipping, so we are unable to modify or cancel orders once they’ve been confirmed. Please double-check your order before completing the purchase.

How do I know which size to choose for clothing?
We provide a detailed size guide on each product page to help you find the perfect fit. If you’re unsure, feel free to contact our customer support team for assistance.

How can I contact customer service?
You can reach our customer service team by email at alexandercosmetics@hotmail.com or through our contact page. We’re here to help with any questions or concerns you may have.